Technical Support

We're proud of all the "thank you" letters and e-mails we get about our high-quality Tech Support department – it means our hard work is paying off! Our "secret" is just common sense: We hire enough technicians to do the job and then we thoroughly train them.

Free Support for BarTender

Can anything send a more powerful message about software quality than free technical support? It's your assurance that we develop the features you need the most and make them easy to use. And our Testing department starts work with the software months before we release it, so that they can find the bugs instead of you!

Support for Printer Drivers with Other Software

Because Drivers by Seagull are true Windows printer drivers, they can be used with all properly-written Windows programs. However, as our drivers are downloadable for free, we can only afford to directly support their use with BarTender. Fortunately, this includes use of our free, downloadable Trial Edition of BarTender. (Once you get your drivers working with any version of BarTender, the drivers should work with your other software as well.)

Quick Answers to the Most Frequently Asked Questions (FAQ)

Click here for answers to the most frequently-asked Technical Support questions.

Please Help Us Help You

You can streamline the support process if you gather key information prior to contacting us. (Contacting us without this information can delay a solution to your problem.)

Service Bulletin: Missing Text with BarTender 7.1, 7.50 and 7.51

On February 13, 2007, Microsoft released a Windows Security Patch to Windows XP and 2003 Server that causes BarTender versions 7.1, 7.50 and 7.51 to truncate text in some situations. Please click here for more information, including details on the four available workarounds.

Worldwide Tech Support Schedule

Four International Offices Combine for
24-Hour Tech Support (each business day)

We provide tech support by phone, fax and e-mail from four facilities world-wide on each of the 5 business days of the week. Usually, you will contact the office closest to you. However, if you encounter a critical issue after hours, there is almost always another office that is open and can assist you.

See Contact Information (below) for more details.

(The above table shows the "Standard" times in effect from approximately November to March. When daylight savings time (DST, or summer time) is in effect in countries that use it (USA and Spain), the support hours in countries on DST will shift to the left on the table by one hour. However, the local times of operation do not change.)

Technical Support Contact Information

Corporate Headquarters (Bellevue, WA - USA)
Support Hours: 6:00 a.m. - 6:00 p.m. Pacific Time

By Phone: 1 425 641 1408
By E-mail: techsupport@seagullscientific.com
By Fax: 425 641 1599 ("Attn: Tech Support")

European Headquarters (Madrid - Spain)
Support Hours: 9:00 a.m. - 6:00 p.m. CET

By Phone: +34 91 435 55 45
By E-mail: eurotech@seagullscientific.com
By Fax: +34 91 578 05 06 ("Attn: Tech Support")

Asia-Pacific Headquarters (Taipei - Taiwan R.O.C.)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +8 hours)

By Phone: +886 2 3765 2440
By E-mail: asiatech@seagullscientific.com
By Fax: +886 2 3765 2467 ("Attn: Tech Support")

Japan Branch Office (Tokyo - Japan)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +9 hours)

By Phone: +81 3 5847 5780
By E-mail: japantech@seagullscientific.com
By Fax: +81 3 5847 5781 ("Attn: Tech Support")