If Availability of the BarTender Cloud Product to which you have a paid subscription license falls below 99.9% in any calendar month during the Term (each an “Availability Event”), you will be entitled to request a credit to be applied against the fees for the next renewal Term of the BarTender Cloud Product (“Fee Credit”) by submitting notice to Seagull via the Seagull SLA Fee Credit Request form to the right.

Such notice must contain all the information required by such form and must be sent within 30 days following the end of the calendar month in which the Availability Event occurred for you to be eligible to receive a Fee Credit. Seagull will validate Availability Events against our system records and will determine Fee Credits in accordance with the following table: